HealthierHere is hiring for the role of Community Hub Operations Specialist! Please see information about the role and how to apply below.

Position Details

REPORTS TO: Community Hub Manager

CLASSIFICATION: Full-time/non-exempt

HIRING PAY RANGE: $36-39 hourly

BENEFITS: 100% Paid by employer: medical, dental, vision, life, AD&D, LTD. 403(b) Retirement matched at 5%; increasing to 10% over time, 100% immediate vesting. PTO: 3 weeks’ vacation, 2 weeks sick, 4 wellness days, 13 holidays, $750 annual wellness benefit, and optional Flex plan and dependent coverage.

WORK LOCATION: Currently we are fully remote. A hybrid approach is planned for early 2025 with a location in King County, WA

WORK SCHEDULE: Monday – Friday, 8:00 am to 5:00 pm

Position Overview

The Community Hub Operations Specialist plays a key role in supporting the daily operations of the HealthierHere Community Hub. The Community Hub’s Operations Specialists are responsible for processing intakes and incoming referrals, assigning prospective clients to the most appropriate Community Health Worker (CHW) in our contacted network based on a number of considerations including cultural match, geography, language, and caseload capacity. Operations Specialists also support contracted partners and CHWs by providing tier 1 and tier 2A technical support on the electronic client management system, Connect2 Coordinator. Additional ways Operations Specialists support our contracted partners are providing technical assistance on HealthierHere Community Hub functions, workflows, documentation requirements, and services.

The HealthierHere Community Hub is a community-centered entity that centralizes referrals from across King County to connect people to health-related social needs services and benefits. The Hub brings together community-based, behavioral health, and healthcare organizations to provide culturally responsive care coordination support for community members. The Hub’s benefits and services are free for everyone.

Major Responsibilities

• Process intake forms and electronic referrals from multiple sources including 211, 988, Department of Health, healthcare organizations, community-based organizations, schools, and community members’ self-referral, among others.
• Assign prospective clients to the appropriate contracted partners and CHWs in a timely manner and according to multiple considerations including cultural match, geography, language, and CHW caseload capacity.
• Maintain proper documentation when processing and assigning referrals in accordance with the HealthierHere Community Hub policies and procedures.
• Provide technical assistance on Community Hub processes, workflows, proper documentation, and services to contracted CHWs to support their work with our clients. Set up meetings to provide real time technical support and troubleshooting to CHWs and their supervisors.
• Provide tier support (technical support) to users of the Connect2 Coordinator client management system including creating accounts, setting and resetting passwords, 2-factor authentication, configuring workflows and channels, and importing and exporting data.
• Host weekly office hours for Connect2 Coordinator support.
• Support the Program Operations team with virtual and in person trainings on the Connect2 Coordinator platform.
• Respond to client phone calls on a rotating basis, serving as the first point of contact for clients calling the Community Hub directly.
• Perform other duties and special projects as assigned.

Experience, Qualifications, Knowledge, Skills

• Deep and demonstrated personal commitment to advancing equity and social justice, and strong alignment with HealthierHere’s mission and values.
• Combination of at least 2 years of education or experience in health and/or community services.
• At least 1 year of experience providing care coordination and/or systems navigation directly to patients/clients, families, or community members in a dynamic and fast-paced environment.
• At least 1 year of experience documenting care coordination activities in an online platform or electronic health record (EHR).
• Demonstrated ability to connect and engage authentically and respectfully with community members with diverse backgrounds.
• Demonstrated problem solving and troubleshooting experience.
• Excellent written and oral communication skills.
• Ability to work with creativity and flexibility, both independently and as a team member.
• Strong interpersonal skills.
• Strong organizational and time management skills.
• Strong attention to detail, follow-through, administration, and coordination skills.
• Demonstrated proficiency using Microsoft Office, Word, Excel, SharePoint, PowerPoint, and other relevant computer programs to develop materials, monitor, and communicate progress.

Desired Qualifications

The most competitive candidates will lead with a passion for equity and bring:

• Experience managing receipt of intake information and assignment of referrals either for community-based or clinical services.
• Technical skills and experience supporting users of Electronic Health Records (EHRs) or other types of client management systems.
• Spanish language proficiency.

How to Apply

To apply, please send your resume and cover letter to Taylor Williamson, HR Recruitment Consultant - Careers@HealthierHere.org with “Hub Operations Specialist” in the subject line.

Commitment to Diversity, Equity, and Inclusion

As an equal opportunity employer, it is the policy of HealthierHere to provide equal employment opportunity to all its employees and applicants for employment, and to assure that there is no discrimination against any person on the basis of his or her race, color, sex, religion, marital status, national origin, age, sexual orientation, citizenship, veteran status, or the presence of any sensory, mental, or physical disability in accordance with state and federal laws. HealthierHere is an equal opportunity employer committed to an inclusive, multicultural workplace. HealthierHere values diversity and strives to have a diverse workforce and is committed to equal employment opportunity. HealthierHere actively encourages members of diverse communities to apply.

Schedule and Worksite

This position works full-time Monday – Friday during standard business hours. Overtime hours may be needed occasionally depending on program volume. HealthierHere is currently performing all work remotely. Some of the work may continue remotely on an ongoing basis, depending on business needs. There may be situations when the employee is required to attend work-related meetings and functions in person. A hybrid approach is planned for early 2025 with details and expectations forthcoming. Employees will be provided with a HealthierHere-issued laptop and must maintain a workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours.

Who We Are

HealthierHere is a non-profit regional collaborative committed to transformative change in the health and well-being of King County residents. We bring together community members and leaders from diverse sectors to address persistent health disparities, improve population health, prevent disease and address the social determinants of health. We strive for the “quadruple aim”—providing better care, lower costs, and a better experience for patients and providers.

HealthierHere is one of nine Accountable Communities of Health in Washington State responsible for addressing health equity and supporting whole person integrated care. This is one part of a much broader effort to achieve significant gains in health and well-being for our community.

As an organization, HealthierHere operates under a set of core values that include equity, community, partnership, innovation, and results. These values guide our work with each other and with our community partners. HealthierHere leads with equity. We work to intentionally eliminate disparities and address the current power dynamic and structural racism in our health care system that perpetuates inequities. We believe that every community member in King County should receive the type of care that they deserve - with respect and without stigma - to address their unique and individual needs.

As our name suggests, we are committed to health equity and believe that here, in King County, everyone’s health matters.

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