Community Information Exchange
Connect2 Community Network: co-creating a connected system of whole person care
What’s a CIE?
A CIE, or Community Information Exchange, is a network of cross-sector partners – social service, community, tribal, government, physical and behavioral health organizations – who commit to coordinating care so that individuals have better access to the care and supports they need to improve their health. Partners access a shared network database where they contribute to a single longitudinal client record, share information and make bi-directional closed-loop referrals.
We are building a CIE that:
- Is a unified network across health and human services providers
- Is governed by the community
- Serves the needs of the community (not any one entity or vendor)
- Is interoperable (i.e., can integrate with other technology platforms)
- Operates as a public utility
Individuals, families and the organizations that serve them currently need to navigate many systems to access care and services.
It’s difficult to access the resources you need, because most systems don’t communicate or coordinate with one another.
CIE can help. It’s a community-owned network to support care coordination between systems and across sectors.
For individuals and families:
easier, quicker access to appropriate services
no wrong door
no need to repeat your story
better connection to culturally and geographically appropriate care
For for health and social service providers:
better awareness of community resources
network for improved cross-sector coordination
streamlined referrals and information sharing
less duplication of efforts
access to outcome data to inform plans and assess impact
For our community, which benefits from data that:
drives more informed and equitable allocations of resources
highlights opportunities to use resources more effectively
and reduce total cost of care
identifies unmet needs and barriers to address
informs community planning, policy and investment
Strengthen the coordination of care for those in need by connecting people, service organizations, and community partners more quickly and more effectively – resulting in a
healthier, more equitable community for all.
– co-created in 2019 by 50+ King County organizations
211 San Diego, one of several regional CIEs around the country achieving impressive results
Importance of social services for better health outcomes, by the Robert Wood Johnson Foundation
Digital health products for complex populations, by the Center for Health Care Strategies
Community Resource Referral Platforms, by the Social Interventions Research & Evaluation Network
Building a regional CIE is a collaborative effort with many cross-sector partners, funders and stakeholders.
Our region has made significant progress, but there is still a lot of work ahead. Partners are currently working to shape the CIE via community-clinical network partner activities and workgroups focused on legal framework and data and technology needs.
Focus on People and Populations
Always act in the best interest of communities in King County, particularly those experiencing the greatest health, social, economic, and racial disparities. This includes, but is not limited to, individuals served by Medicaid, communities in crisis, ethnically and culturally specific communities, veterans, LGBTQ communities, individuals and families experiencing homelessness, seniors, and people with disabilities
Work intentionally to ensure that all people can access the same opportunities for health and wellbeing and experience similar outcomes by eliminating racial, ethnic, socio-economic and geographic disparities. Look at who decides, who provides, and who benefits or bears the burdens of our actions
Community and Consumer voice
Actively seek out and consider community and consumer input in decision making with an emphasis on people and populations who bear the burden of our actions
Support for Agencies
Support agencies and constituencies focused on mitigating and solving for social determinants of health – particularly where poverty and/or bias create a multiplier-effect – to advance equity and reduce health disparities in the region
Make available to interested parties and the public work products, processes, and recommendations to the greatest extent possible
Serve as a champion and ambassador of the regional CIE, and proactively work with and support the Advisory Group, Partner Network and other workgroups associated with this work and its goal
Membership comprised of leaders from sectors critical to regional success